Frequently Asked Questions

SHIPPING & DELIVERY

How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, most U.S. orders arrive within 3–7 business days.

Do you offer free shipping?

Yes. Free shipping promotions are available throughout the year and will be displayed on qualifying orders.

How can I track my order?

Once your order ships, you'll receive an email containing tracking information.

RETURNS & REFUNDS

Do you accept returns?

Due to the nature of skincare products, all sales are final. We do not accept returns or exchanges.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging. We will review the issue and work with you to find a resolution.

What if I receive the wrong item?

Please contact us within 48 hours of delivery. We will gladly assist in correcting any fulfillment errors.

GENERAL QUESTIONS

Who formulates JRSkincare products?

JR Skin products are selected through years of hands-on clinical experience treating real skin concerns including acne, sensitivity, dehydration, pigmentation, and visible signs of aging.

Are JRSkincare products suitable for sensitive skin?

Many of our formulas are designed with skin barrier health in mind. However, we always recommend patch testing new products.

Are your products tested on animals?

No. We do not test our products on animals.

PRODUCT QUESTIONS

Which product should I start with?

Many clients begin with our Turmeric Cleanser, MicroPeel Pads, and Hydro-Complex Moisturizer as a foundational routine.

Can I use multiple JRSkincare products together?

Yes. Our products are designed to work together as a complete skincare routine.

How long before I see results?

Results vary, but many clients notice improvements in hydration, texture, brightness, and overall skin appearance within several weeks of consistent use.

INGREDIENT QUESTIONS

Why is turmeric used in your cleanser?

Turmeric is known for its soothing and antioxidant properties and helps support healthier-looking skin.

What does mandelic acid do?

Mandelic acid is a gentle exfoliating acid that helps improve texture, brighten the appearance of skin, and support clearer-looking pores.

Why is barrier support important?

A healthy skin barrier helps retain hydration, reduce sensitivity, and support stronger, more resilient skin over time.